Reviews

"I've been a client of Paul's for 28 years and can say, from personal experience, that he and his staff have been incredibly responsive and helpful. They pick up the phone on the first or second ring and treat me with the best of care. They are knowledgeable and have never tried to upsell or pressure me and have been there the couple of times that I've really needed them."

"If I could give more than 5 stars, I absolutely would!

I have been with State Farm since I was about 16 years old, and I can honestly say that one of the best decisions I’ve made is staying with Paul , Garret and his amazing team throughout all these years.

We don’t always come across people in business who genuinely care about their customers beyond just providing a service, but Garret and his team are truly something special. They have been there for me through so many different stages of my life, always offering guidance, support, patience, and professionalism.

From being a teenager just starting out to becoming an adult, a mother, and now a business owner, I have always felt supported by this incredible team. No matter what questions I have, what changes life brings, or what new goals I am working toward, they always go above and beyond to help me find the right solutions.

What I appreciate most is that they never make me feel like just another policy number. They take the time to listen, explain things, and make sure I understand my options. Their kindness, consistency, and dedication have earned my trust over the years, and that is something money simply cannot buy.

As a small business owner myself, I understand how much hard work, integrity, and genuine customer service matter. And I can confidently say that Garret and his team represent those qualities beautifully. They remind me of the kind of relationships I want to build with my own customers.

It’s easy to find someone who can sell you insurance, but finding a team that makes you feel valued, respected, and supported for so many years is truly a blessing.

After all these years, I am still grateful to have them by my side. Loyalty goes both ways, and they have certainly earned mine.

Thank you, Garret, and the entire State Farm team, for your continued support, kindness, and dedication. You have watched me grow through different chapters of my life, and I hope to continue being your customer for many more years to come.

I wholeheartedly recommend this team to anyone looking for more than just an insurance company. If you value trust, excellent customer service, and people who genuinely care, look no further!

A very happy and loyal customer for many years!"

"This office only take money, not help when you have problems. I give my credit card to monthly payments with home insurance, but at July they charge my credit card, also charge my bank account too, I don’t allow them charge my bank account, I don’t know how this happened, this is why the July have doubled charges, but when I ask them help, always want to put me out, not help me dispute the bank account charge, not give me one more month credit. Very bad service when you need help, only happy to take money, but no service at all. Don’t go this office"

"This office is amazing and super friendly! Highly recommend!"

"I spoke with Matt today about upgrading my insurance, getting new coverage, and navigating the situation with my totaled car. He was absolutely amazing! He was incredibly knowledgeable, patient, and relatable, and he made what could have been a stressful process feel so straightforward and manageable.

Matt guided me through everything, shared helpful tips, and helped me understand the best route to take. It was so refreshing to speak with someone who genuinely knows their stuff and truly takes the time to help. I’m so grateful for his expertise and kindness. Highly recommend Matt!"

"I received the support I needed so swiftly and joyfully! GOD BLESS not having to speak to an AI-bot and having a really lovely human on the other line of the phone. 10/10 recommend."

"Matt has excellent customer service,
excellent performance, and patience always make me feel comfortable when asked a lot of questions
Give him 20 stars and a raise thanks"

"The guy was really nice and patient"

"If i could give 0 i would. Stay away"

"This office is very thorough and accommodating. They will spend as much time as possible with. They explain everything in detail. Never leave confused at all"

"The customer service is unbelievable! The communication is seamless between team members and the response times are great! Best agency in the city!"

"Libby is absolutely phenomenal! She's been so helpful and responsive with all of my questions, and has provided me with such a positive experience."

"Great service and great job"

"Libby has always been so extremely helpful whenever my family or I need help with policy and claims questions, new vehicle policies, and any other inquiry we’ve had to make!"

"went in with not a clue about getting my car insured and everyone in there was genuinely so kind and Jim especially was so so helpful, he has been working with my parents as well for years i highly recommend him to any first timers"

"Matt has great customer service and everything went smoothly when I came to pay my bill."

"We have been loyal State Farm Insurance clients for years with Paul Hoffman and his dedicated team of professionals. The office handles our home, cars & business policies.
Recently, I had the pleasure of having Matt handle our new car insurance policy. He made the process of going from two cars to one simple and straight forward, explaining every step along the way.
We appreciate the team's attention to personal service."

"Libby is fabulous! She has literally handled my Auto insurance, Homeowner's insurance, multiple life insurance policies and spent a ton of time explaining my options and insurances in a simplified way that allows me to understand exactly what coverages I have, what's beneficial about each policy and what makes most sense for my budget. She has spent hours over the last few months to help make sure my family will be ok if something should happen to me. She has created 2 life insurance policies for me and done so while explaining everything...literally everything I need to know and how to update beneficiaries when necessary. She has adjusted my auto policies and saved me money every way possible. She has also handled my father's policies as well. LIbby is THE BEST! It is an acquired skill to be able to simplify such complex terms as life insurance and Libby has mastered that skill. The skill to adapt to your audience and provide examples you can understand without feeling confused is an experience Libby always provides. I hope she never leaves this Agency! Thanks Libby!"

"I had the pleasure of working with Libby. She was amazing. She took her time and she address all my concerns. Even when I prolonged getting back to her she still had patience with me. I enjoyed working with her and will absolutely do it again."

"Paul Hoffman is a true professional! State Farm is the GREATEST!! 💯"

"Working with Paul has been great, he was very informative of my policy options and was cognizant of staying within my price point. I am pleased with my service."

"Above & beyond great service! Very courteous & professional staff. Garrett proactively suggested coverage solutions that not only fit my complex situation, but also saved me a significant amount in annual premiums. I wish I switched years ago!"

"In the 15 years since I moved to PA and first connected with this office, Paul Hoffman and his team have always been extremely helpful—clear, immediate answers, plus they always offer expert ideas/suggestions that help me (and keep my rates lower). Highly recommend this office! Today, Matt Corbett was very efficient and helped me solve my policy issues immediately. So great to feel secure with this team, no matter what/where life takes me."

"Grate service with Garrett ,"

"I worked with Garrett, who was super helpful! I was purchasing auto insurance for the first time and he was patient, kind, and extremely informative, and even helped me find a bunch of bundles that would decrease my rate. I absolutely recommend this team for your insurance needs!"